Refund and Returns Policy

At Lv Bags, your satisfaction is our priority. We are committed to providing a smooth and secure shopping experience. This Refund & Return Policy outlines our rules regarding returns, exchanges, and refunds. By purchasing from lvbags.co.uk, you agree to the terms below.

1. Overview

    • Our refund and return policy lasts 30 days from the date of delivery.

    • If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

    • To be eligible for a return, your item must be unused, undamaged, and in the same condition you received it, with original packaging included.

    • Proof of purchase (invoice or order number) is required for all returns.

2. Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons. These include:

    • Items not in their original condition, damaged, or missing parts not due to our error

    • Sale or clearance items (final sale – no refunds)

3. Refunds

    • Once your return is received and inspected, you will receive an email confirming approval of your refund.

    • If approved, your refund will be issued to your original payment method within 5–7 business days.

    • Shipping fees, customs duties, and handling charges are non-refundable.

    • In some cases, partial refunds may be granted for items returned damaged or late.

4. Exchanges

    • We replace items only if they are defective or damaged upon arrival.

    • If you need to exchange an item for the same product, please contact us at Support@lvbags.co.uk within 48 hours of delivery.

6. Shipping & Returns

    • All orders are processed within 24 hours.

    • Standard worldwide shipping takes 7–15 days.

    • A tracking number will be provided within 2–3 business days after processing.

    • To return your product, please mail it to the return address provided by our support team.

    • Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt of returned items.

7. Late or Missing Refunds

If you haven’t received your refund yet:

    1. Check your bank account again.

    1. Contact your credit card company (posting times may vary).

    1. Contact your bank, as there is often processing time before refunds appear.

    1. If you’ve done all of this and still have not received your refund, please contact us at Support@lvbags.co.uk.

8. Our Guarantee

    • 30-Day Money-Back Guarantee – Return within 30 days if you’re not satisfied.

    • 7-Day Refund Policy – Refunds available within 7 days for unused, undamaged products.

    • 100% Satisfaction Guarantee – We stand behind our products and service quality.

    • Free Worldwide Shipping – All orders are shipped globally at no extra cost.

9. Need Help?

For questions related to returns, refunds, or exchanges, please contact us: Support@lvbags.co.uk or Whatsapp on +971 547821905

FAQs – Refund & Return Policy LvBags

How long do I have to return an item?

You can return items within 30 days of delivery, provided they are unused, undamaged, and in original packaging.

We offer a 30-day money-back guarantee and a 7-day refund for unused items. All refunds are processed to your original payment method.

Refunds are usually processed within 5–10 business days after we receive and inspect your returned item.

Yes, exchanges are available if the item is defective or damaged upon arrival. Please contact our support team within 7 days.

Unfortunately, sale and clearance items are final sale and cannot be refunded or exchanged.

Please contact us at support@lvbags.co.uk within 48 hours of delivery with photos of the product, and we’ll arrange a replacement or refund.

To initiate a return, email support@lvbags.co.uk with your order number, name, and reason for return. Our team will provide instructions.

No, items must be unused and in original condition to be eligible for a refund or return.

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